Business Intelligence and its Applications in the Public Healthcare System


  • Puangrat JINPON Centre of Excellence for Ecoinformatics, School of Science, Walailak University, Nakhon Si Thammarat 80161, Thailand
  • Mullica JAROENSUTASINEE Centre of Excellence for Ecoinformatics, School of Science, Walailak University, Nakhon Si Thammarat 80161
  • Krisanadej JAROENSUTASINEE Centre of Excellence for Ecoinformatics, School of Science, Walailak University, Nakhon Si Thammarat 80161


Business intelligence, dashboard, decision support system, public health, OLAP, data warehouse


Business intelligence (BI) has been known as a popular tool in business management and decision support systems. BI helps to transform raw data into smart information. There are many BI tools such as extract transform and load (ETL), data warehouse, online analytical processing (OLAP), and dashboard. BI tools are usually used in public health fields for financial and administrative purposes. Now BI is also helping public health organisations with diagnosing and treating patients with long term conditions and evaluating alternative treatments based on outcomes analyses. BI is composed of four steps: integration, storage, analysis, and presentation. BI usually uses a dashboard in the presentation step to deliver the information to end users. The development an effective dashboard is still a challenge.

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How to Cite

JINPON, P., JAROENSUTASINEE, M., & JAROENSUTASINEE, K. (2011). Business Intelligence and its Applications in the Public Healthcare System. Walailak Journal of Science and Technology (WJST), 8(2), 97–110. Retrieved from



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