Impact of job stress on job satisfaction among employees of banking sector of Pakistan in presence of social capital (A mediator)
Abstract
Employees are essential for any organization and its success. It is imperative for organizations that its employees should come with mental peace on workplace. This leads to the sustainable organizational growth and prosperity. Job stress and job satisfaction are most widely researched areas of Human Resources. Job satisfaction help employees attitude towards the organization and work. Job stress is detrimental and adversely impact the satisfaction of employees towards their job and organization. Social capital is the growing phenomenon today and it can help attain the mental peace and satisfaction of employees. It is strength of individual employees that helps them to cope with the stress, anxiety, tension and hurdles that affect their job satisfaction, performance and mental health. Social capital includes ones social and family relationships that help maintain their satisfaction towards job and organization. Job stress is destructive but social capital can help lower the effect of stress on employees and make them satisfied towards their work. A cross-sectional study was conducted regarding study variables (job stress, social capital and job satisfaction). This study was inclined to see the impact of job stress on job satisfaction of employees in presence of social capital being a mediator. This study investigated the banking sector employees of Pakistan through survey questionnaire. Respondents were selected using random sampling techniques. Information was obtained from all levels of management using questionnaire (adopted from different empirical studies). There were 31 questionnaire items, carefully used to earn the response of banking employees, regarding the study variables. Reliability analysis was done to test the reliability of the study variables. Baron and Kenny steps were used to test the mediating relationship. Results exposed that there exists a full mediating effect of social capital between job stress and job satisfaction, which leads to the finding that Social capital can help employees of Pakistan to get through the job stress and retain their job satisfaction. Future recommendation for researchers and industry implications were also reported. Study limitations were presented too.References
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