Information Technology Service Management (ITSM) in Education

Tapanee TREERATANAPORN

Abstract


Information Technology Service Management (ITSM) is a strategy that serves IT operations-related activities and the interactions of IT technical personnel with business processes. ITSM is a relatively new discipline. Nowadays, it is growing and is increasingly being by many industries because of changing business trends, such as outsourcing and demand for the accordance of computer resources and business perspectives. ITSM is essential in a business organization because it accounts for 70 - 90 % of the total cost of IT ownership. However, most IT, MIS, Computer Science, or Business schools ignore ITSM courses. There has been little academic contribution to this subject. Therefore, this paper provides a background on ITSM and the concepts it contributes to education.

doi:10.14456/WJST.2015.56

Keywords


Information technology service management (ITSM), education, curriculum, service, management

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References


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