Information Technology Service Management (ITSM) in Education

Authors

  • Tapanee TREERATANAPORN Division of Information Technology, School of Informatics, Walailak University, Nakhon Si Thammarat 80161

Keywords:

Information technology service management (ITSM), education, curriculum, service, management

Abstract

Information Technology Service Management (ITSM) is a strategy that serves IT operations-related activities and the interactions of IT technical personnel with business processes. ITSM is a relatively new discipline. Nowadays, it is growing and is increasingly being by many industries because of changing business trends, such as outsourcing and demand for the accordance of computer resources and business perspectives. ITSM is essential in a business organization because it accounts for 70 - 90 % of the total cost of IT ownership. However, most IT, MIS, Computer Science, or Business schools ignore ITSM courses. There has been little academic contribution to this subject. Therefore, this paper provides a background on ITSM and the concepts it contributes to education.

doi:10.14456/WJST.2015.56

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Author Biography

Tapanee TREERATANAPORN, Division of Information Technology, School of Informatics, Walailak University, Nakhon Si Thammarat 80161

Department of Information Technology

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Published

2015-01-16

How to Cite

TREERATANAPORN, T. (2015). Information Technology Service Management (ITSM) in Education. Walailak Journal of Science and Technology (WJST), 12(9), 739–747. Retrieved from https://wjst.wu.ac.th/index.php/wjst/article/view/1445

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Review Article